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Advice Center
We take pride in ensuring our customers are completely satisfied with their new flooring order. If you have an issue or query regarding your order, take a look at our detailed returns information below.
If you can't find what you're looking for, try searching for it.
You can swap your floor for FREE, up to 100 days after you order from us. Our driver will deliver your new floor and take the old floor on the same day.
- Before requesting a different product, always order samples first!
- We will allow a maximum of 1 free swap. Any further swaps will incur a redelivery fee.
- We only accept returns of unopened, re-sellable boxes
By law you are entitled to return your goods within 14 days of receipt. We are extending this returns period from 14 to 100 days.
Option 1
You can return your floor to us up to 100 days after you order from us. Simply send us the items.
Option 2
If you do not wish to send the products to us, we can arrange a collection on your behalf at a cost of £50.
Once we have received the items we will check them and refund your full order value within 2-7 days.
- Please email us first before sending us your order
- We only accept returns of unopened, re-sellable boxes. Goods are your responsibility until they arrive to our warehouse
By law you are entitled to return your goods within 14 days of receipt. We are extending this returns period from 14 to 100 days.
Option 1
You can return your floor to us up to 100 days after you order from us. Simply send us the items.
Option 2
If you do not wish to send the products to us, we can arrange a collection on your behalf at a cost of £50.
Once we have received the items we will check them and refund your full order value within 2-7 days.
- Please email us first before sending us any items
- We only accept returns of unopened, re-sellable boxes. Goods are your responsibility until they arrive at our warehouse
By law, if the products you ordered were misdescribed (eg. the width is not the same as the website describes) you have a right to return the products within 30 days free of charge. We are extending this returns period from 30 to 100 days.
We will collect the floor for FREE, up to 100 days after you order from us. Simply get in touch and we’ll arrange for it to be collected free of charge. Once we have received the items we will check them and refund your full order value within 2-7 days.
- We only accept returns of unopened, re-sellable boxes
You MUST inform us of the damage by the end of the next working day. We cannot accept damaged goods if not declared by the end of the next working day.
You can swap your damaged packs FREE. Our driver will deliver your replacement packs and take the damaged packs on the same day.