We accept Visa, Mastercard or American Express debit card or credit cards.
If a payment’s refused, this could be because your card issuer has stopped it. Occasionally, it might be down to our own security checks.
All payments made to our site are secure. We use Shopify Payments at checkout which allows you to checkout using VISA, Mastercard, Apple Pay, Google Pay and more. We also accept PayPal.
We’ll start processing your order as soon as you confirm it and your payment provider accepts it. However, transactions can sometimes take a few days to show up in your account.
Yes. We can take your order over the phone if you’d prefer to do it this way – just call 0330 094 5445. We’re available 9-5pm Monday-Friday.
Yes, we do. The minimum amount for this is £299 and you’ll need to put down a deposit (10% min). We also offer finance over 24-60 months, although this isn’t interest free. To find out more, go to our finance page.
The first thing to do is check your spam folder. If it’s not there, please get in touch and we can send you a duplicate.
If you’re not happy with your order, you can return it to us. For information about how to do this, check out our dedicated returns page.
You can always get in touch by email, telephone or live chat (if it’s available) and we’ll do our best to help.
You’ll normally receive a refund around 3-5 working days after we’ve processed it.
If you don’t want to wait until you see your refund arrive, you can contact us to check if we’ve received your returned items. Sometimes we might email you to let you know, but we can’t guarantee this.
You can find our terms and conditions here.
You can find our privacy policy here.
We’re an online only business, so we don’t have any physical stores. But we try and make the buying process as close to the in-store one as we can. You can talk to us if you need help or advice, or to request a free sample.
Delivery times are between 7am-6pm, Monday to Friday. We aim to have your order with you in 3-5 working days.
We’ll always confirm your delivery date to you (usually the next working day or the one after that depending when you ordered), but if you’d like to change it for a time that’s more convenient, please get in touch.
Please let us know if you need to change anything to do with your order.
At the minute, we can only deliver to UK addresses.
Our deliveries our free of charge to mainland UK addresses on orders over £299. Orders under £299 will incur a delivery charge of £40. Some addresses (e.g. those in the Highlands, Channel Islands or Northern Ireland) may have an additional surcharge added. We’ll let you know how much this is when you order.
As we only sell online, you won’t be able to collect your order. It can only be delivered to your address.
We’ll only do this if you advise us that we can - we won’t be responsible if anything happens to your order once we’ve delivered it to your address and no-one is there to sign for it. If you’d like to change your delivery time for one that’s more convenient, please contact us.
If there’s still something you’re not sure about or can’t find what you’re looking for, please get in touch.
How quickly do you reply to emails?
Our website and online shop is always open, so please visit whenever you like!
Our phone lines are available between 9-5pm Monday-Friday
We also have a live chat that’s manned for 20 hours a day. If you can see it’s available, simply start typing to talk to us.
We’d love to hear from you if you’re a trader – please call us or send us an email in the first instance.
